RETURN OF GOODS
On receipt, the customer must check the goods and report any irregularities or damage to the courier immediately, and then agree with the seller on an exchange of the goods or a refund of the purchase price. Later claims for damage caused in transit will under no circumstances be considered without a damage report!
The consumer (this applies exclusively to natural persons who acquire an item for purposes outside their business activity) has the right to notify the seller within 14 days of receiving the items that they are withdrawing from the contract, without having to give a reason for their decision. The period begins one day after the date of receipt of the items.
The consumer notifies the seller of withdrawal from the contract at the seller’s e-mail address: [email protected]
The returns form, which you must enclose with your return, is available here. WE DO NOT ACCEPT PARCELS SENT CASH ON DELIVERY!!
If the customer has already received the goods and withdraws from the contract, they must send or deliver the goods to the company unused, undamaged, in the original packaging and in unchanged quantity and form, at their own expense (as provided by law), within 14 days of notifying withdrawal from the contract. A copy of the original invoice must be enclosed. We will only accept parcels sent without cash on delivery charges!
MSTYLING is not obliged to accept the goods if they have been destroyed, broken, (partly) lost or reduced in quantity in circumstances not covered by the warranty.
Payments made will be refunded as soon as possible, and at the latest within 14 days of receipt of the notice of withdrawal from the contract.
In exceptional cases where items are not returned in accordance with the ZVPot, we may offer the consumer a buy-back of the item with appropriate compensation, which is determined in a report on return. The buy-back at a reduced value is applied once the consumer confirms it by e-mail. The consumer may use this buy-back amount exclusively when ordering another item of the same or higher value.
The consumer does not have the right to withdraw from contracts whose subject is an item made to the consumer’s precise instructions, adapted to their personal needs, unsuitable for return due to its nature, perishable, or past its expiry date.
The right to a refund of the purchase price when claiming under the warranty or for material defects is governed in more detail by the provisions of the Consumer Protection Act (unofficial consolidated text).
MATERIAL DEFECT
A defect is material:
- if the item does not have the properties necessary for its normal use or for trade;
- if the item does not have the properties necessary for a particular use for which the buyer is purchasing it, which was known or should have been known to the seller;
- if the item does not have the properties and qualities that were expressly or tacitly agreed or prescribed;
- if the seller has delivered an item that does not match the sample or model, unless the sample or model was shown for information only.
The period for claiming a material defect is 2 years.
You must notify us of any defects you have noticed within 2 months of discovering the material defect. The form for claiming a material defect in an item is available here.
The right to claim a material defect is governed in more detail by the Consumer Protection Act (ZVPot).
COMPLAINTS AND INFORMATION
If you have a complaint or need further information about the services of the MSTYLING.NET online shop, please send us a message at: [email protected] (Mr Mitja PALDAUF – +386 2 620 03 30 and select complaints) WE DO NOT ACCEPT PARCELS SENT CASH ON DELIVERY!!
WARRANTY / COMPLAINTS
Items carry a warranty if this is stated on the warranty card or on the invoice. The warranty is valid provided the instructions on the warranty card are followed and the invoice is presented. Warranty periods are stated on the warranty cards or on the invoice. The form for returning an item under warranty can be found here.
Warranty information is also given on the product page. If there is no warranty information, the item has no warranty or the information is not known at this time. In the latter case, the customer can contact Mstyling, who will provide up-to-date information [email protected] .
Send the completed form together with any other supporting evidence to the e-mail address: [email protected]
MSTYLING, Mitja Paldauf s.p. undertakes that, if the item does not work properly under normal use, at the customer’s request and provided it is submitted within the warranty period, it will repair the item at its own expense within 45 days or, if this is not possible, supply the customer with a product that works properly. The warranty starts on the day the item is handed over to the customer, as proven by the original invoice. MSTYLING, Mitja Paldauf s.p. gives no guarantee if the item has been tampered with by an unauthorised person, if the item has been fitted unprofessionally and incorrectly, or if the customer has handled the item unprofessionally or negligently. The warranty also does not cover faults or breakages caused during transport after handover, faults due to incorrect fitting or maintenance, or mechanical faults caused by the user. The warranty is honoured on presentation of the original invoice. WARRANTY TERMS – for rear lights, indicators and headlights.
The statutory warranty provisions laid down by the state apply to the goods purchased. Please check the goods for any defects or shortcomings before fitting. If the goods turn out to have a visible shortcoming or defect, please contact the seller, who will try to meet your requests. Goods that already show visible signs of fitting (e.g. breakage, scratches) or whose security seal has been removed are excluded from warranty claims.
For safety in use, we recommend that lighting units are fitted by qualified professionals, as the units must work perfectly. If the purchased goods turn out to be damaged or defective after professional fitting, the customer must provide proof of professional fitting (an invoice from the workshop or authorised professional) to be entitled to appropriate compensation. If the goods listed above were fitted privately (by yourself), we accept no liability.
The use of XENON HID kits (except where stated otherwise) and trims (eyebrows or bad look) in the headlights presented in the online shop is prohibited, as it may damage the headlights.
Due to increasing misuse, we are obliged to apply the warranty terms more strictly in future. When making a claim, you must therefore first return the item concerned so that we can inspect it. If it is found that the item was used in accordance with the warranty terms, we will repair the item at our own expense within 45 days or, if this is not possible, supply a product that works properly. If you have received a new item to replace a damaged one, you must return the damaged item within 21 days at the latest. If you fail to do so, we will charge you for the second set of headlights.
COMPLAINTS AND DISPUTES
Mstyling complies with the applicable consumer protection legislation. Mstyling does its utmost to fulfil its duty to provide an effective complaints handling system.
In case of problems, the customer can contact the seller by telephone on 02 6200330 or by e-mail at [email protected]. Complaints are submitted to the e-mail address [email protected]. The complaints procedure is confidential.
MSTYLING does not recognise any provider of out-of-court consumer dispute resolution (IPRS) as competent to resolve disputes.
For the resolution of consumer disputes, MSTYLING is registered on the ODR platform – Online Dispute Resolution. (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL)
Mstyling is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs involved in resolving the dispute, which is also the main reason why consumers do not take disputes to court. Mstyling therefore does its utmost to resolve any disputes amicably.
We wish you many happy and great-value purchases!
