These general terms and conditions have been drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2) and international codes of practice for e-commerce. The online shop www.mstyling.net (hereinafter mstyling.net) is an online shop operated by MSTYLING, Mitja Paldauf s.p. (hereinafter MSTYLING).
The mstyling.net online shop may only be used under these general terms and conditions of business (hereinafter the general terms), and the trading company MSTYLING reserves the right to amend the general terms and conditions of business. By simply using the mstyling.net website, each user or visitor (hereinafter the user) is deemed to have read and agreed to these general terms. Every user is therefore presumed to be familiar with the general terms and conditions of business of the mstyling.net online shop. We advise users to check the general terms and conditions of business every time they decide to use the mstyling.net online shop, as under Article 120 of the applicable Obligations Code they are binding on them and must therefore be observed.
Users use, visit and browse the mstyling.net website at their own risk. MSTYLING accepts no responsibility and is not liable for any damage to products or other property of users of the mstyling.net website, nor for any viruses that may affect computer equipment as a result of visiting, using or browsing this online shop or downloading any data or information from it. Nor is MSTYLING responsible for the content of any external or other website that is in any way linked to the mstyling.net online shop.
The content of this online shop is protected by the Copyright and Related Rights Act. Content published in the mstyling.net online shop may be downloaded and transferred, but solely for domestic, personal use. Under no circumstances may the content of the mstyling.net online shop be reproduced, copied, republished, sent by post or otherwise passed on or distributed for public or commercial purposes without the prior written permission of MSTYLING.
Definitions
the provider is the trading company MSTYLING, Mitja Paldauf s.p., Velika Polana 76, 9225 Velika Polana
the user is a person who uses the mstyling.net online shop
the customer is a person who has made a purchase in the mstyling.net online shop
the online shop is an information system intended for presenting and selling products
PRODUCT PRICES
Orders in the mstyling.net online shop are placed in Slovenian, online, 24 hours a day, 7 days a week. You can choose and order the products available in the product list. All prices on the mstyling.net pages are stated in euros and already include value added tax (VAT). Prices are valid until changed and may be changed by the provider without prior notice.
ORDER
The sales contract between Mstyling and the customer in the Mstyling.net online shop is concluded at the moment the order is placed.
The sales contract (i.e. the first e-mail about the order status) is stored in electronic form on the Mstyling server.
LIMITATION OF LIABILITY
Mstyling is not responsible for the content of product reviews written by visitors. Mstyling checks reviews before publication and rejects those that contain obvious untruths or are inappropriate, misleading or offensive. Mstyling is not responsible for the information in reviews and disclaims any liability arising from the information given in reviews.
STEPS TO PURCHASE – CONCLUDING THE CONTRACT OR ORDER
When the user finds an item they wish to order, they add it to the basket.
At the checkout you can choose whether to register for your purchase or to buy as a guest.
When buying as a guest, you must provide the following:
- Personal details
First name * Last name * E-mail * Confirm e-mail * Phone - Address
Street and house number * Town/city * Postcode * Country (selected from the menu)
If you are ordering as a company, also enter: Organisation (company name) * Company ID (tax number)
When registering a new account, all the details to be entered are the same, except that fields for entering and confirming a password are added to the personal details.
Delivery
- Delivery by courier (DPD or Pošta Slovenije)
- Collection in person at the company’s registered office
Payment methods
- Cash payment on collection in person
- Via online banking or against a pro forma invoice (instructions for completing the payment order are shown on the page)*
- Payment via a PayPal account**
- Cash on delivery***
- Leanpay – simple instalment purchase
- Card payment
*Legal entities and private individuals receive a pro forma invoice, on the basis of which they then transfer the amount for the ordered goods to our bank account. To be issued a pro forma invoice, customers must provide all the necessary information we request when ordering. If the product is not in stock, the pro forma invoice also states the delivery time previously agreed between the parties. The pro forma invoice is sent by e-mail. Pro forma invoices are issued within 2 (two) days of receipt of the order. The pro forma invoice is valid for 10 working days from receipt of the order.
** To pay with PayPal you must have a PayPal account. When you complete your purchase by clicking the “confirm order” button, you will be redirected to the PayPal site, where you must log in and confirm the payment.
***We will send you the products with payment on delivery. You hand the cash to the courier or postal worker, who makes the payment on your behalf. There is no fee for payment on collection of the parcel, either with Pošta Slovenije or with DPD. You pay exactly the amount of the invoice.
Below the choice of payment method there are two tick boxes:
- subscribe to the e-newsletter – optional
- Consent to the data protection terms – required
Basket/Checkout
This shows a list of all the items you wish to order. In this step you can change the quantity of the products ordered. If you have a coupon or gift voucher code, you can enter it. Below this, the total amount of the purchase is shown. In this step the customer confirms that they have read the ordering terms; otherwise the order cannot be completed. You also complete the order in this step. Once the order is completed, the customer receives an e-mail confirming the order.
Before the order is completed/confirmed, it is possible to check that the order is correct and, at the same time, to change and correct the contents of the order.
The contract in electronic form is kept in the archive at the company’s registered office. Registered users can access their completed purchases/concluded contracts at any time.
SECURITY
We guarantee that we will treat your data confidentially, protect it carefully and under no circumstances pass it on or sell it to a third party (except in the case of unlawful activity, in accordance with the applicable legislation). We will use the data obtained only to process purchases smoothly, for statistical analysis aimed at improving our website and services, and, if you so choose, to send e-newsletters and offers
Mstyling keeps the following data on members (registered users) indefinitely: first name and surname, e-mail address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration and the communication archive.
Mstyling uses this personal data solely to fulfil orders (sending information material, offers and invoices) and for other necessary communication with the member.
Under no circumstances will the user’s data be passed on to unauthorised persons.
For guests, Mstyling keeps the following personal data only until the order has been fulfilled: first name and surname, e-mail address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration and the communication archive. Once the order has been fulfilled, only the data relating to the individual order is kept, which can only be accessed with knowledge of the invoice number and the order number.
Users themselves are also responsible for protecting their personal data, by keeping their e-mail address, username and password secure and by having appropriate software (antivirus) protection on their computer.
DELIVERY AND RECEIPT OF GOODS
We will inform you of the availability of items and other details of your order by e-mail once we have received your order.
The delivery time for goods in our product range is a maximum of 7-10 working days from confirmation of the order.
DELIVERY COSTS
Delivery costs are borne by the customer. Packaging and delivery costs are charged at a flat rate according to the rates shown in the basket.
RETURN OF GOODS
On receipt, the customer must check the goods and report any irregularities or damage to the courier immediately, and then agree with the seller on an exchange of the goods or a refund of the purchase price. Later claims for damage caused in transit will under no circumstances be considered without a damage report!
The consumer (this applies exclusively to natural persons who acquire an item for purposes outside their business activity) has the right to notify the seller within 14 days of receiving the items that they are withdrawing from the contract, without having to give a reason for their decision. The period begins one day after the date of receipt of the items.
The consumer notifies the seller of withdrawal from the contract at the seller’s e-mail address: [email protected]
The returns form, which you must enclose with your return, is available here.
If the customer has already received the goods and withdraws from the contract, they must send or deliver the goods to the company unused, undamaged, in the original packaging and in unchanged quantity and form, at their own expense (as provided by law), within 14 days of notifying withdrawal from the contract. A copy of the original invoice must be enclosed. We will only accept parcels sent without cash on delivery charges!
MSTYLING is not obliged to accept the goods if they have been destroyed, broken, (partly) lost or reduced in quantity in circumstances not covered by the warranty.
Payments made will be refunded as soon as possible, and at the latest within 14 days of receipt of the notice of withdrawal from the contract.
In exceptional cases where items are not returned in accordance with the ZVPot, we may offer the consumer a buy-back of the item with appropriate compensation, which is determined in a report on return. The buy-back at a reduced value is applied once the consumer confirms it by e-mail. The consumer may use this buy-back amount exclusively when ordering another item of the same or higher value.
The consumer does not have the right to withdraw from contracts whose subject is an item made to the consumer’s precise instructions, adapted to their personal needs, unsuitable for return due to its nature, perishable, or past its expiry date.
The right to a refund of the purchase price when claiming under the warranty or for material defects is governed in more detail by the provisions of the Consumer Protection Act (unofficial consolidated text).
MATERIAL DEFECT
A defect is material:
- if the item does not have the properties necessary for its normal use or for trade;
- if the item does not have the properties necessary for a particular use for which the buyer is purchasing it, which was known or should have been known to the seller;
- if the item does not have the properties and qualities that were expressly or tacitly agreed or prescribed;
- if the seller has delivered an item that does not match the sample or model, unless the sample or model was shown for information only.
The period for claiming a material defect is 2 years.
You must notify us of any defects you have noticed within 2 months of discovering the material defect. The form for claiming a material defect in an item is available here.
The right to claim a material defect is governed in more detail by the Consumer Protection Act (ZVPot).
COMPLAINTS AND INFORMATION
If you have a complaint or need further information about the services of the MSTYLING.NET online shop, please send us a message at: [email protected] (Mr Mitja PALDAUF – mobile: 040/361-797)
WARRANTY
Items carry a warranty if this is stated on the warranty card or on the invoice. The warranty is valid provided the instructions on the warranty card are followed and the invoice is presented. Warranty periods are stated on the warranty cards or on the invoice. The form for returning an item under warranty can be found here. Warranty information is also given on the product page. If there is no warranty information, the item has no warranty or the information is not known at this time. In the latter case, the customer can contact Mstyling, who will provide up-to-date information.
MSTYLING, Mitja Paldauf s.p. undertakes that, if the item does not work properly under normal use, at the customer’s request and provided it is submitted within the warranty period, it will repair the item at its own expense within 45 days or, if this is not possible, supply the customer with a product that works properly. The warranty starts on the day the item is handed over to the customer, as proven by the original invoice. MSTYLING, Mitja Paldauf s.p. gives no guarantee if the item has been tampered with by an unauthorised person, if the item has been fitted unprofessionally and incorrectly, or if the customer has handled the item unprofessionally or negligently. The warranty also does not cover faults or breakages caused during transport after handover, faults due to incorrect fitting or maintenance, or mechanical faults caused by the user. The warranty is honoured on presentation of the original invoice. WARRANTY TERMS – for rear lights, indicators and headlights.
The statutory warranty provisions laid down by the state apply to the goods purchased. Please check the goods for any defects or shortcomings before fitting. If the goods turn out to have a visible shortcoming or defect, please contact the seller, who will try to meet your requests. Goods that already show visible signs of fitting (e.g. breakage, scratches) or whose security seal has been removed are excluded from warranty claims.
For safety in use, we recommend that lighting units are fitted by qualified professionals, as the units must work perfectly. If the purchased goods turn out to be damaged or defective after professional fitting, the customer must provide proof of professional fitting (an invoice from the workshop or authorised professional) to be entitled to appropriate compensation. If the goods listed above were fitted privately (by yourself), we accept no liability.
The use of XENON HID kits or LED bulbs (except where stated otherwise) and trims (eyebrows or bad look) in the headlights presented in the online shop is prohibited, as it may damage the headlights. The warranty does not apply if any of these additional parts are used in or on the headlights (xenon, LED, eyebrows).
Due to increasing misuse, we are obliged to apply the warranty terms more strictly in future. When making a claim, you must therefore first return the item concerned so that we can inspect it. If it is found that the item was used in accordance with the warranty terms, we will repair the item at our own expense within 45 days or, if this is not possible, supply a product that works properly. If you have received a new item to replace a damaged one, you must return the damaged item within 21 days at the latest. If you fail to do so, we will charge you for the second set of headlights.
Extended EIBACH warranty. Eibach offers an extended 5-year warranty on its springs. The condition is that you register the springs you have purchased on their website. LINK
SPECIAL TERMS FOR ITEMS MADE OF EPOXY RESINS (polyester, GFK, GRP, …)
Products from the manufacturers RDX, MAXTON, CSR, INGO NOAK, RIEGER and D-TUNING are made to order, by hand, from polyester resin and filler compound. Polyester resin belongs to the epoxy resins, and products made from them are known to shrink unpredictably by 2-4%. As a result, the product may become deformed. Every product made of epoxy resins must be test-fitted and adjusted before painting, as the warning sticker on the face of the product also points out. In exceptional cases, fitting may also involve additional work, sanding, cutting and re-laminating the product, which can be carried out by a specialist in fitting aerodynamic parts. Before buying the product, we suggest that the customer discusses the fitting options with the chosen fitting specialist.
SPECIAL TERMS FOR ITEMS MADE TO ORDER
Products from the manufacturers RDX, MAXTON, CSR, INGO NOAK, RIEGER and D-TUNING are made to order. Special manufacturer terms apply to these items. Returns are therefore not possible.
COMPLAINTS AND DISPUTES
Mstyling complies with the applicable consumer protection legislation. Mstyling does its utmost to fulfil its duty to provide an effective complaints handling system.
In case of problems, the customer can contact the seller by telephone on 040 361 797 or by e-mail at [email protected]. Complaints are submitted to the e-mail address [email protected]. The complaints procedure is confidential.
MSTYLING does not recognise any provider of out-of-court consumer dispute resolution (IPRS) as competent to resolve disputes. For the resolution of consumer disputes, MSTYLING is registered on the ODR platform – Online Dispute Resolution. (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL)
Mstyling is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs involved in resolving the dispute, which is also the main reason why consumers do not take disputes to court. Mstyling therefore does its utmost to resolve any disputes amicably.
PRIZE DRAWS
Rules of the “LEANPAY 200€” prize draw
We wish you many happy and great-value purchases!
