Here are the questions we are asked most often.
Please read them before contacting support.
Delivery
Which delivery options are available?
We currently ship with Pošta Slovenije and DPD to addresses in Slovenia and Croatia.
Do you ship internationally?
We currently ship to Slovenia and Croatia.
How can I find the expected delivery date?
The expected delivery date is shown in the right-hand column under ‘Delivery time’.
Are there any hidden delivery costs?
No, there are no hidden costs. The cash-on-delivery amount is the same as the order total.
Payment
Which payment methods are available?
We want shopping with us to be as easy as possible, so you can pay in our shop, by card, cash on delivery, by bank transfer against a proforma invoice (UPN/TRR), with PayPal® or with LeanPay®.
Can I pay in instalments?
Yes. You can currently pay in instalments with LeanPay® and
(soon) with a Diners Club® card.
Orders and returns
How do I return or exchange a product?
Products are returned for different reasons, such as a complaint (a defect), a warranty claim or ordering the wrong product. You can read more about it here.
How do I cancel an order?
You can cancel an order while it is still being processed, either in your account or by contacting us and we will do it for you.
Still have questions?
We will be happy to answer any questions you have.
